CACAO
Shipping and Returns
Everything you need to know about ordering from us
Shipping Policy
Terms of Delivery
Your order is prepared once payment is confirmed and dispatched within 2 business days. Pre-sale orders are produced in batches and ship in the window shown on the product page. You will receive an email with tracking as soon as your parcel leaves us.
Once a parcel is handed to PostNord, delivery is in their hands. If anything goes wrong, contact us and we will help you chase it. If tracking says delivered but nothing arrived, contact PostNord directly first, then let us know and we will help open an investigation.
We are not responsible for delays caused by customs, carriers, or events outside our control. We will always help you resolve them.
Shipping Cost
Shipping is calculated automatically at checkout based on your delivery country, and shown to you before you confirm payment. Nothing is added afterwards.
Tracking and delivery
Tracking is sent by email once your order is dispatched. Allow a little time for the first scan to appear. Delivery times vary by destination and can be affected by carrier or customs processing.
Duties and taxes
Deliveries within the EU carry no customs charges. Orders to countries outside the EU, including Norway, Switzerland and the United Kingdom, may be subject to import duties or taxes. These are paid by the recipient and are not included in your order total.
Storing your cacao
Our bars are a natural food with no preservatives, and they travel at ambient temperature. In warm weather cacao can soften or bloom on the surface. This is harmless and does not affect quality or taste. Store your bars in a cool, dry place away from direct sunlight.
Need help
Email info@174cacao.com with your order number and we will take care of it.
Shipping Cost by Zone
All parcels ship from Sweden with PostNord, tracked.
ZONE
DELIVERY
COST
FREE SHIPPING
Sweden
1 to 3 business days
5.90 €
Over 100 €
Nordics
Denmark, Finland
2 to 5 business days
9.90 €
Over 100 €
Europe Zone 2
Germany, Netherlands, Belgium, Austria, Czechia, Poland, Estonia, Latvia, Lithuania
3 to 6 business days
12.90 €
Over 120 €
Europe Zone 2
Rest of the EU, including France, Spain, Italy, Portugal, Ireland, Greece, Croatia, Hungary, Slovakia, Slovenia, Romania, Bulgaria, Luxembourg, Malta, Cyprus
4 to 8 business days
16.90 €
Over 150 €
Rest of Europe (NOT AVAILABLE YET)
Non-EU, including Norway, Switzerland, Iceland, United Kingdom. Customs duties and import taxes are payable by the recipient.
4 to 10 business days
19.90 €
Over 175 €
Shipping outside Europe
We currently ship within Europe. Worldwide shipping is coming soon. If you are outside Europe and would like 174 Cacao, email info@174cacao.com and we will let you know the moment we can ship to you.
Returns and Refunds
We want you to enjoy 174 Cacao. Because we sell food, some rules protect both your safety and ours. Please read the points below.
1. Returns and exchanges
Contact us within 14 days of receiving your order at info@174cacao.com with your order number and the reason for your request.
2. Food products
For reasons of health and hygiene, bars cannot be returned or refunded once the seal is broken. This is standard for food and is allowed under the Swedish Distance Contracts Act. Unopened, sealed bars can still be returned under your right of withdrawal, see point 9.
3. Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, you are always covered. Email info@174cacao.com within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, including any shipping you paid. Your statutory right to complain about a faulty product applies for up to three years under the Swedish Consumer Sales Act.
4. Return conditions
To qualify for a return, bars must be unopened, sealed and in their original packaging, and you must provide proof of purchase. We may decline returns that do not meet these conditions.
5. Return shipping
You cover return shipping when you change your mind. We cover it when the item is damaged, faulty or incorrect.
6. Refund processing
Approved refunds are issued to your original payment method within 14 days. Where you have withdrawn from a purchase, we may wait until we receive the returned goods before refunding.
7. Late or missing refunds
If a refund has not reached you within 10 business days of approval, check with your bank or payment provider first, then contact us at info@174cacao.com.
8. Non-returnable items
Bars that have been opened or partly used, and any product that is perishable by nature.
9. Right of withdrawal, 14 days
Under the Swedish Distance Contracts Act you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. To withdraw, email info@174cacao.com with your name and order number. We will confirm within 24 hours. Return the bars unopened and in their original packaging. We refund you in full within 14 days of receiving them. Return shipping is yours unless the item was damaged or incorrect. Opened bars cannot be withdrawn from, for hygiene and food safety reasons.
10.Pre-sale orders
Pre-sale bars are produced in batches. You can cancel a pre-sale order for a full refund at any time before it is dispatched. Just email info@174cacao.com.
11. Complaints and disputes
If we cannot resolve a complaint together, you can refer it to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. For cross-border purchases within the EU you can also contact the European Consumer Centre Sweden. We follow ARN recommendations.
12. Contact
174 Cacao AB
Gustavslundsvägen 169
167 51 Bromma
Sweden